Contact Us

Contact Us

Have a question about your order or need assistance?
Our support team is here to help.

We aim to respond to all inquiries within 24 hours.

Customer Support

For questions about orders, shipping, or products, contact us at:

Email: support@thenovagel.com

Order Inquiries

Please include your order number when contacting us so we can assist you faster.

Business Hours

Customer support: Mon–Sun, 9am–8pm EST
Serving all Canadian time zones
Response time: 24 hours 

Business Information

Brand: NovaGel
Email: support@thenovagel.com