Datenschutzerklärung

Privacy Policy

Last updated: February 26, 2026

Our store operates this store and website, including all information, content, features, tools, products, and services, in order to provide you, the customer, with a proper shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services, or when you communicate with us.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you confirm that you have read and understood this Privacy Policy and the way we collect, use, and disclose your information.

Personal Information We Collect or Process

When we use the term “personal information”, we refer to information that identifies, relates to, or could reasonably be linked to you or another individual.

Personal information does not include anonymous or anonymized information that cannot identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact information
including name, billing address, shipping address, phone number, and email address.

Financial information
including credit card numbers, debit card numbers, financial account details, payment details, transaction confirmations, and other payment information.

Account information
including username, password, security questions, preferences, and settings.

Transaction information
including products viewed, added to cart, added to wishlists, purchased, returned, exchanged, or cancelled, and past transaction history.

Communications with us
including information you include in communications with us, such as customer support requests.

Device information
including information about your device, browser, network connection, IP address, and other unique identifiers.

Usage information
including information regarding how and when you interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.

Automatically through the Services, including through your device when you interact with our products or website, and through cookies and similar technologies.

From our service providers, including when we engage them to perform services on our behalf and they collect or process personal information.

From partners or third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

Providing, Personalizing and Improving the Services

We use your personal information to provide the Services and perform our contract with you. This includes:

  • processing payments

  • fulfilling orders

  • remembering preferences

  • sending account notifications

  • processing returns or exchanges

  • managing accounts

  • shipping products

  • enabling product reviews

  • personalizing the shopping experience

Marketing and Advertising

We may use your personal information to send marketing communications, promotional emails, messages, or advertising related to products or services.

This may include displaying advertisements based on your browsing activity, purchases, or interactions with our Services.

Security and Fraud Prevention

We use personal information to:

  • authenticate accounts

  • ensure secure purchases

  • detect or investigate fraud

  • prevent illegal or harmful activity

  • protect our Services and users

You are responsible for keeping your login credentials secure.

Communicating With You

We may use personal information to:

  • provide customer support

  • respond to inquiries

  • maintain our business relationship

Legal Reasons

We may process personal information to comply with legal obligations, respond to legal requests, enforce policies, or protect the rights and safety of our users or the public.

How We Disclose Personal Information

We may disclose personal information to third parties in certain situations, including:

Service providers
including Shopify and other vendors performing services such as IT management, payment processing, data analysis, customer support, storage, shipping, and logistics.

Marketing and business partners
who assist with marketing services or advertising campaigns.

These partners will use your information according to their own privacy policies.

When you authorize disclosure
such as when shipping products or interacting with third-party tools.

Affiliates or corporate group members

Legal obligations or business transactions
including mergers, acquisitions, legal compliance, and protection of our rights.

Relationship With Shopify

Our store is powered by Shopify, which collects and processes personal information related to your interaction with the Services.

Information submitted through the Services may be transmitted to and shared with Shopify and third parties located in different countries.

To provide certain advanced features, Shopify may use personal information collected from interactions with our store and other Shopify merchants.

For more information, please review Shopify’s Consumer Privacy Policy.

Third-Party Websites and Links

The Services may include links to third-party websites.

If you follow such links, you may be subject to those third parties’ privacy policies.

We are not responsible for the privacy practices or content of third-party websites.

Children’s Data

The Services are not intended for minors, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us to request deletion.

Security and Data Retention

No security system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

  • the right to access your data

  • the right to request deletion

  • the right to correct information

  • the right to data portability

  • the right to opt-out of targeted advertising

You may exercise these rights by contacting us.

Complaints

If you have concerns about how we process your personal information, you may contact us.

You may also file a complaint with your local data protection authority if applicable.

International Transfers

Your personal information may be transferred, stored, or processed outside your country.

When transferring data outside the European Economic Area or United Kingdom, we rely on approved legal transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page and the “Last updated” date will be revised.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

Email: support@thenovagel.com